General Terms:
All Seasons Kitchens reserves the right to update the rules when necessary, and the updated version will be published on allseasonskitchens.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by All Seasons Kitchens immediately. All buyers are deemed to accept the rules if they are using the services provided by All Seasons Kitchens. All Seasons Kitchens's policy shall prevail.
For after-sales issues, buyers should file a return & refund request within 10 days of the delivery date. If the period of Return & Refund request filed exceeds, All Seasons Kitchens reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting All Seasons Kitchens via allseasonskitchens.com/contact-us.
If All Seasons Kitchens cannot fulfill the buyer's order within the order processing time, under the condition but not limited to no stock or other conditions, All Seasons Kitchens has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, All Seasons Kitchens will offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. All Seasons Kitchens should refund the buyer when the return shows as received on the logistic website with the provided prepaid return label.
All Seasons Kitchens shall not accept after-sale requests for "non-defective remorse returns", and has the right to accept or reject the request. All Seasons Kitchens will abide by the policy under this condition.
If All Seasons Kitchens accepts the after-sale request for the reason type of "non-defective remorse returns" and requires a "restocking & repacking fee" to be deducted, under All Seasons Kitchens' policy, the total "restocking & repacking fee" deducted shall not exceed 35% of the order total price. All Seasons Kitchens shall not require warranty, or whether to provide a warranty or not, or any warranty handling.
All Seasons Kitchens shall restrict the refund time and redelivery time upon the condition, included but not limited to the policy, agree on refund or redelivery between All Seasons Kitchens and the buyer or others,
Once the buyer submits the after-sales request, the buyer needs to provide evidence of item defectiveness that does not include user error (as the clause states below) to All Seasons Kitchens. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, All Seasons Kitchens has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by All Seasons Kitchens Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page), foregoing unforseen circumstances.
Return & Refund Type All Seasons Kitchens Rules
For Unshipped Orders
The Return & Refund request is made after the stated processing time. All Seasons Kitchens will refund the order. The Return & Refund request is made within the stated processing time.
All Seasons Kitchens has 10 business days to process the request after the buyer submits it. If All Seasons Kitchens fails to process (accept or reject) the refund request within 10 business days, All Seasons Kitchens will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders
The Return & Refund request is made after the order has shipped. All Seasons Kitchens has 10 business days to process the request after the buyer submits it. If All Seasons Kitchens fails to process (accept or reject) the refund request within 10 business days, All Seasons Kitchens will refund the order.
2. Goods Returned in Transit
If the package is sent back to All Seasons Kitchens during transit for any reason, and the buyer applies for a refund, All Seasons Kitchens should refund within 10 business days of the refund request. Under the same cases, if the buyer requests redelivery, All Seasons Kitchens should begin redelivery within 10 business days of the request date, unless unforseen circumstances prevent obtaining the item.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, All Seasons Kitchens should refund the order within 10 business days of buyer's refund request, or redelivery within 10 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to All Seasons Kitchens, if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, All Seasons Kitchens will make a refund, resend, or accept the return for any of the following cases:
3.1 Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from All Seasons Kitchens warehouse. Some countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from All Seasons Kitchens warehouse.
b. For Brazil,or Argentina it is after 110 days counting from the date that order departed from All Seasons Kitchens warehouse due to the strict customs clearance in Brazil, or Argentina.
c. For some special shipping methods, All Seasons Kitchens cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Due to such conditions as nation realities, war conditions, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, All Seasons Kitchens will spare no effort to verify the real situation, which could be a long process (1-2 months), and there is no guarantee of a positive result.
3.2 Orders not Received
All Seasons Kitchens will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, All Seasons Kitchens takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, All Seasons Kitchens will put the products in your private inventory and will not refund them when we receive the returned items.
c. All Seasons Kitchens cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3.3 Products Damaged
All Seasons Kitchens offers a full refund or a replacement if packages arrived are badly damaged.
All Seasons Kitchens offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, All Seasons Kitchens cannot offer any refunds or other after-sale services due to long-distant international delivery.
c. For ordinary, electronic products, Clients shall complain or open a dispute to you within 10 days after packages are delivered.
d. For service products, All Seasons Kitchens refunds the cost of the product which is the price in the China market. Otherwise, All Seasons Kitchens will not take any responsibility for them.
3.4 Incorrect or Missing Products
All Seasons Kitchens has a strict quality control process before products are dispatched.
All Seasons Kitchens will deal with incorrect or missing products as follows:
a. For incorrect products, All Seasons Kitchens offers a full refund or replacement if the item/s does not match the invoice.
b. For products with wrong color, size, but which doesn't affect product function, etc., and does not match the invoice on file, All Seasons Kitchens offers a refund or resend if you provide refund request including name, content and date. and if it doesn;t match the invoice on file.
c. For parts missing which don't affect product function, All Seasons Kitchens may refund partially or resend the missing part; or parts missing which affect product function, All Seasons Kitchens will resend the part only.
If the buyer puts wrong receipt information on an order, the buyer should contact us via allseasonskitchens.com/contact-us to request us to update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong address, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, All Seasons Kitchens shall refund the order within 10 business days of receiving the goods, at the buyer’s refund request, or begin redelivery within 10 business days of receiving the goods. Please note the buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products or significantly not as described, missing or wrong goods/quality problems)
If the proof checked by All Seasons Kitchens is not showing the problem clearly and or if the proof checked by All Seasons Kitchens is not showing the problem clearly, the proof is invalid, and the All Seasons Kitchens has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by All Seasons Kitchens, the proof checking time shall not be more than 10 business days, and if the goods need to be returned to get a refund, All Seasons Kitchens should provide the buyer with a prepaid return label within 10 business days of proof approval, and refund the order when the return shows the item has been returned and examined. Or the logistics website shows searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, All Seasons Kitchens should refund the order within 10 business days of the refund request.
If proof is valid, and buyer requests redelivery, All Seasons Kitchens should redelivery within 10 business days of proof approval. Please note All Seasons Kitchens has the right to refuse refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
5.1 Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, All Seasons Kitchens may not refund the product cost.
b. Any disputes arising from bad quality, All Seasons Kitchens may not accept as the supplier is not All Seasons Kitchens.
c. For service products without All Seasons Kitchens quality checking inspection, All Seasons Kitchens may not accept the disputes.
6. Logistics Issues
6.1 Invalid tracking information
If All Seasons Kitchens verifies the tracking number is wrong, and All Seasons Kitchens fails to provide the correct one within 10 business days, All Seasons Kitchens will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 10 business days after the label is created showing on a logistic website, and the buyer applies for a refund, All Seasons Kitchens requires a refund order within 10 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and All Seasons Kitchens fails to provide any valid tracking updated info, the buyer may apply for a refund. All Seasons Kitchens requires a refund order within 10 business days as buyer requests.
Note: this clause is not applicable for special time/periods such as holidays, COVID-19 or other health catastrophies, war, or other countries' shipping policies, abnormal weather, or other abnormal situations.
6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. All Seasons Kitchens lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL, Electric PostNL, Packet Eub, Packet Postal Route, Packet Postal, Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
6.5 Force Majeure
All Seasons Kitchens takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, All Seasons Kitchens will notify you by (EMAIL).
6.6 Destination Limits
Due to limited international transportation, All Seasons Kitchens will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through (EMAIL).
All Seasons Kitchens will try its best to assist buyers in these special circumstances in a timely manner. After notifying All Seasons Kitchens, Buyers should expect a decision from All Seasons Kitchens on these types of issues no later than two weeks.
7.1 Return
a. If you indeed want to return the products, please email All Seasons Kitchens and someone will respond to you within 1 to10 business days.
b. Please return products within 10 days after receiving products and after speaking with someone at All Seasons Kitchens.
7.2 Orders Cancellation
For orders cancellation, All Seasons Kitchens offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
c. After payment, video and photo orders cannot be canceled as All Seasons Kitchens has planned and prepared for you after payment.
7.3 Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
7.4 Unacceptable Disputes
All Seasons Kitchens shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with All Seasons Kitchens to help deal with the after-sale issues.
